On June 18th, CA Technologies sponsored our presentation by Brian Johnson.
All you wanted to know about services but were afraid to ask; Brian discussed services from the perspective of the business and that of IT, perspectives that are widely confused or downright misunderstood. Using examples both old and new the presentation covered why developers are from Mars and operations staff are from Venus while on planet Earth the business (the people who pay the bills) get more or less what they do not want.
The presentation will discussed how service definitions can arise and how good practices can be used (or often abused) to justify IT based perspectives that frequently cause business user frustration—and where some really good practices can be found.