Our last meeting before summer break was held on Wednesday, June 24th with the Knowledge Management Team from eHealth Saskatchewan presenting “Adventures in Knowledge Management“.
Three folks are out to bake a cake. Ron buys a package from the store, reads the instructions on the box, bakes the cake as specified, and enjoys.
Duane buys a package from the store, reads the instructions on the box, looks for ingredients, and notices he is missing eggs. Determined to get his bake-on, he searches online for “egg substitutes”, coming across some folks who say bananas can be used instead. He bakes the cake using bananas and surprisingly enjoys it.
Nova, who has has baked many a cake in her lifetime, looks in her cupboard to find assorted ingredient options. After a few mixture attempts, and a few failed combinations, she arrives at one to her liking. She bakes the cake and enjoys it, liking it so much she decides to share the recipe online.
What does this all have to do with Knowledge Management (KM)? As organizations attempt to orient themselves within the caring revolution, KM can play a significant role. KM can help people learn, understand, form good habits, be better able to adapt to change, and be empowered to think “beyond the box”. Be it reading a “recipe” so solve an issue, or knowing the right “baker” who can say “have you tried this,” or knowing, through experience, how to solve things on the fly – KM is here to help.
The eHealth Knowledge Management Team is: Kirsty Jewbury, James Anderson, Tina Neudorf, Adam Chomos, Norine Janzen, Danica Navarro, Sarah Wynn, and Tim Maciag. Between them, they have a bunch of education, cats, service industry experience, knowledge, and at least one acoustic album!