Our October Luncheon meeting was held on October 30th at the CGI Office.
Charles Darwin once said, “It’s not the strongest of the species that survives, nor the most intelligent that survives. It’s the one that is the most adaptable to change.” This was a man who spent most of his life studying the effects of change, and that statement is as true today as it was in 1850. “Survival of the fittest” has implications for technical service and support professionals, too, because if we’re unable to keep up with technology as it evolves, we’re doomed to extinction.
The world of desktop support, or second-level support, is on the cusp of major change. Attend any technology conference, or visit any online support forum, and you’ll find that there are a number of issues that are causing desktop support managers, analysts, and technicians no small amount of worry and consternation.